Privacy Policy

1. Introduction

Juliano Joseph Fragrances (“JJF”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal information in accordance with South Africa’s Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable laws.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, place an order, contact us or subscribe to our communications.

2. Personal Information We Collect

Depending on how you interact with us, we may collect:

• Contact details: Your name, email address, telephone number and delivery address.
• Order information: Products purchased, order history, delivery preferences and transaction references.
• Payment information: Payment status and transaction details provided by our payment service providers. We do not intend to store full payment card details on our own systems.
• Communications: Messages and enquiries sent to us through WhatsApp, email or other customer-service channels.
• Website information: Device information, IP address, browsing activity and cookie data, where applicable.

We aim to collect only information that is reasonably necessary for the purposes described in this policy.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders.
• Arrange deliveries and communicate order updates.
• Process payments, refunds and returns.
• Respond to customer enquiries and provide support.
• Send promotional communications where legally permitted.
• Improve our website, products and customer experience.
• Prevent fraud, protect our business and comply with legal obligations.

We do not sell your personal information to third parties.

4. When We Share Your Information

We may share relevant information with trusted service providers where necessary to operate our business, including:

• PayFast, which processes our online payments.
• Mailchimp, which sends our newsletter emails if you subscribe.
• The provider that hosts our website.
• Courier and delivery companies that fulfil orders.
• Website, analytics and marketing service providers, where used.
• Regulators, law-enforcement authorities or other parties where required or permitted by law.

These parties may process information in accordance with their own applicable privacy policies and contractual obligations.

5. Payments and Security

Payments are processed by PayFast through the payment methods available at checkout. We do not see or store your card details. PayFast collects and processes payment information under its own security and privacy arrangements.

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration and disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website traffic and, where enabled, measure advertising performance.

You can manage cookies through your browser and any privacy controls provided on our website. Some features may not function properly if certain cookies are disabled.

Where required by applicable law, we will provide appropriate information and choices regarding non-essential cookies and tracking technologies.

7. Marketing Communications

We may send promotional emails or other marketing communications where permitted by law.

You can unsubscribe from marketing emails using the unsubscribe link provided or contact us to request that promotional communications stop.

We will handle direct marketing through electronic communications in accordance with applicable legal requirements.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including completing orders, resolving disputes, meeting accounting or legal requirements and protecting our legitimate business interests.

When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, where appropriate and legally permissible.

9. International Data Transfers

Some service providers used to operate our website may process or store information outside South Africa.

Where personal information is transferred internationally, we will take steps to ensure that the transfer complies with applicable legal requirements, including POPIA where relevant.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction or deletion of inaccurate, unnecessary or unlawfully retained information.
• Object to certain processing activities.
• Withdraw consent where processing is based on consent.
• Object to direct marketing.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise these rights, please contact us using the details below. We may need to verify your identity before responding.

11. Children's Information

Our website is intended for general consumers and is not deliberately designed to collect children's personal information without appropriate legal authority or consent where required.

If you believe a child has provided personal information to us unlawfully, please contact us so that we can assess the matter.

12. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy when our business practices, website functionality or legal obligations change. The latest version will be published on this page with its updated date.

14. Contact Us

For privacy questions, requests concerning your personal information or complaints, please contact Juliano Joseph Fragrances:

Juliano Joseph Fragrances
South Africa
WhatsApp: 079 532 3030

Please include your name and the nature of your request when you contact us.